Frequently Asked Questions

Everything you need to know about shopping with doki & DOKI.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, doki & DOKI ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I care for my doki & DOKI garments?

To maintain the quality of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each garment.